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ChatBlocker Chatroom Blocking
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Blocking Software
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Frequently Asked Questions |
The following questions are the most common questions
the support team receives regarding Chat Blocker.
1. I run Chat Blocker, but nothing happens. What's
wrong?
If you run the Chat Blocker.exe module, and find
that no program executes, it is VERY likely that you have configured
Chat Blocker to run in total stealth mode upon activation. To take
Chat Blocker out of stealth mode, you will need to simultaneously press
the correct key sequence to bring Chat Blocker out of stealth mode.
This key sequence is as follows: Ctrl / Shift / Alt / F8
2. I can not rename Chat Blocker! What is wrong?
This simply means that you cannot rename Chat Blocker.exe
because it is running already. To stop Chat Blocker from running, you
will have to manually close it. To do this, simply end the monitoring
process and hit the "X" on the main Chat Blocker interface
window. Once you have closed Chat Blocker, you can freely rename the
Chat Blocker.exe module without receiving any errors!
3. I press the hotkey sequence to remove Chat Blocker
from stealth mode, but nothing happens. Why?
If nothing occurs when you press the appropriate
hotkey to remove Chat Blocker from stealth mode (Ctrl / Shift / Alt
/ F8). This means that Chat Blocker is not running in stealth mode,
or Chat Blocker is not monitoring your machine. If this is the case,
ensure Chat Blocker is running, and if it is, but not in stealth mode,
simply click the Chat Blocker icon on your system tray (near the clock)
to bring up the main Chat Blocker control panel.
Note: Ctrl / Shift / Alt / F8 will NOT work if you
have changed the stealth mode HotKey inside the Chat Blocker Preferences
window. If you have changed the default HotKey, you will need to press
that hotkey instead of Ctrl / Shift / Alt / F8.
4. What Operating Systems is Chat Blocker compatible
with?
Chat Blocker will work across all Windows platforms.
This includes Windows 95/98/ME/NT/2000/XP!
5. Which Instant Message Platforms does Chat Blocker
support?
Chat Blocker will record and block chat and Instant
Message conversations for ALL of the following chat platforms:
AOL Instant Messenger
America Online
ICQ 2000/2001
Yahoo Messenger
MSN Messenger (will NOT record MSN6 conversations)
6. Why isn't Chat Blocker recording any of my instant
messages?
If Chat Blocker is NOT recording chats and instant
messages, ensure that you have enabled this feature under the Logging
tab inside the General Configuration screen. Also, double check to
make sure that the software for the chat platform you wish to monitor
is up to date. If this chat software is an older build, Chat Blocker
may not be able to monitor the instant messages/chats correctly.
7. I am not receiving the Chat Blocker logs via
e-mail. What's wrong?
If you are not receiving your e-mail delivery logs,
you may have specified the wrong SMTP Host inside the SMTP Mail Delivery
configuration screen, or you mis-typed your e-mail address. Double
check your SMTP Mail Settings inside Chat Blocker, and if the problem
persists, you may need to consult your system administrator or ISP
for your SMTP Host.
Tip: To find out exactly what is going wrong
and why you are not receiving e-mail delivery logs, perform a Test/Simulate
E-mail Delivery. If the test e-mail fails, you can view the exact error
of what is going on and how to fix it!
8. I choose to install Chat Blocker without an UnInstaller and now
I want to uninstall Chat Blocker. How can I go about doing this?
If you installed Chat Blocker without an uninstaller,
you can simply locate the Chat Blocker files in Windows Explorer and
delete them manually. To ensure the files are completely deleted, make
sure Chat Blocker is NOT running.
If your questions are not answered here, please feel
free to contact support. Click here to email
us.
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Blocking Software
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