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iSpyNow Remote Monitoring
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| iSpyNow
Frequently Asked Questions |
The following questions are the most common questions
the support team receives regarding iSpyNOW.
1. What versions of Windows can iSpyNOW run on?
iSpyNOW is fully functional on all windows platforms.
I.E. Windows 95/98/ME/NT/2000/XP operating systems. Our application
has been tested many times to ensure it works 100% with your operating
system.
2. Can I view logs in real time with iSpyNOW?
All logged files can be viewed in real time. iSpyNOW
will upload all logs every 2 minutes ensuring your logs are fresh and
accurately up to date!
3. How do I install iSpyNOW remotely?
iSpyNOW was made to be very user friendly. The iSpyNOW
application can be completely configured in your user control panel
online. Once your configuration is complete you must download the application
to your PC. To remotely install iSpyNOW 3.0 you must attach the monitoring
module to an e-mail and send that e-mail to the PC you intend to monitor!
Once the user runs that e-mail attachment, iSpyNOW will secretly deploy
on their system and begin monitoring.
4. Will users know iSpyNOW is installed once they
execute it?
iSpyNOW's installation will not be detected if you
have configured the application with the "No Splash Screen Option" in
your control panel. If you did add the splash screen, users on the
target machine will receive your custom warning message once the application
is executed or initiated on startup of that PC.
5. How do I view the logged information?
Each iSpyNOW member receives their own personal iSpyNOW
control panel console for viewing logs. Unlike other products our server
centralizes member information and dynamically stores that information
after your purchase. If you are having difficulty finding your username
and password please read the e-mail you received upon purchase. This
e-mail will explain what is needed to setup your iSpyNOW members account.
This is where you will obtain your login information. All of this is
done dynamically online!
6. Can anyone view my log files?
Your log files are safe and secure on our server.
You are the only one who can view your logged information inside your
iSpyNOW control panel console with your username and password you have
created during signup. If for any reason you would like to change your
password this can be done anytime inside your control panel.
7. Can iSpyNOW be detected by Norton or Mcafee?
Of course not! Unlike many "Knock off products" iSpyNOW
is a professional monitoring application and is not detected by any
virus scanners. This includes Norton and Mcafee!
8. Can iSpyNOW work on any Internet connection?
Yes, unlike other products iSpyNOW can work on any
Internet connection. This includes Lan, Dsl, Cable, T1, or dial up
connections.
9. I can not download my configured module - why?
When you attempt to download your iSpyNOW configured
module, ensure that you enter in your exact username and password when
you are prompted to by a "Login" box. This protects your
module from being downloaded by potential unauthorized users. If you
do NOT type in your username/password, you will NOT be able to download
your module!
10. How does the iSpyNOW module get onto a remote
PC?
There are multiple methods you can use to get the
file on the remote machine. The most widely used option is to send
it via e-mail, and have the remote user execute it (keep in mind, once
it is executed, they will NOT be prompted with any dialogs or windows.
iSpyNOW will begin monitoring their machine in 100% stealth).
The other options would be to manually run the file
on the target machine, or copy it to a floppy disk or CD, take it to
the machine, and run it yourself. The possibilities are endless - however,
once the module is executed, it will continue recording until YOU stop
it from doing so!
11. How can I stop iSpyNOW from recording data on
a remote PC??
To stop iSpyNOW from recording a user, simply select
that user from inside the iSpyNOW control panel (after you have logged
into your account). Once the user is selected (the user which you wish
to no longer monitor), select "Uninstall iSpyNOW" from the
left hand column. iSpyNOW will be removed off that PC immediately the
next time it connects to the central iSpyNOW server!
12. How do I clear the logs for a recorded user?
To stop clear the log data iSpyNOW has recorded from
a user, simply select that user from inside the iSpyNOW control panel
(after you have logged into your account). Once the user is selected
(the user which you wish to no longer monitor), select "Clear
All Logs" from the left hand column. All of the logs iSpyNOW has
created on both the server, and on the users machine, will be cleared
immediately.
13. How can I stop iSpyNOW from recording data on
a remote PC??
To stop iSpyNOW from recording a user, simply select
that user from inside the iSpyNOW control panel (after you have logged
into your account). Once the user is selected (the user which you wish
to no longer monitor), select "Uninstall iSpyNOW" from the
left hand column. iSpyNOW will be removed off that PC immediately the
next time it connects to the central iSpyNOW server!
14. My username and password are NOT being accepted...help!!
Ensure that when you login to your iSpyNOW Member
Account, that you are using your EXACT username and password that you
created when you purchased the software. All usernames and passwords
are case sensitive.
15. I forget my iSpyNOW Member Account password
- how do I get it back?
If you forget your iSpyNOW Member Account password,
you can use the Forgotten Password utility to have it automatically
e-mailed back to you.
16. How often are logs updated?
All recorded iSpyNOW logs are updated server wide
ever 4-8 minutes (it is done at random intervals). It is best to check
logs everyone once and a while - as it may take extra time for the
logs to upload if the user is on a dial up connection.
If your questions are not answered here, please feel
free to contact support. Click here to email
us.
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Monitoring Software
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